Shipping methods are specific to the country of destination in your delivery address.
The estimated delivery time is from the day the order has been dispatched.
The order may take 1-2 weekdays to process before it is dispatched.
We offer the following selection of shipping methods:
- Mail Tracked Priority (2-7 weekdays)
- Mail Untracked (6-21 weekdays)
All orders to EU countries are sorted and dispatched by Deutsche Post DHL Group in Denmark/Germany and transferred to the local postal service of the country of destination for delivery.
Origin of shipping: All orders within the EU are shipped from Denmark.
- Mail Tracked Priority (2-9 weekdays + time for Customs processing)
- Mail Untracked (6-30 weekdays + time for Customs processing)
All orders to non-EU countries are sorted and dispatched by Deutsche Post DHL Group in Denmark/Germany and transferred to the local postal service of the country of destination for delivery.
Customs processing and clearance times can vary greatly – we advise customers to direct all inquiries regarding Customs to the local postal service of the country of destination or refer to tracking information online.
Origin of shipping: All orders outside the EU (except Canada and USA) are shipped from Denmark.
USA / CANADA
- UPS Mail Innovations (2-6 weekdays)
- UPS Mail Innovations International (2-10 weekdays)
All orders to USA and Canada are delivered by UPS and traceable via UPS.
Origin of shipping: All orders to Canada and USA are fulfilled and shipped from USA via UPS.
- DAO 365 hjemmelevering (1-2 weekdays)
- Bring – levering til pakkeshop (1-2 weekdays)
Origin of shipping: All orders to Denmark are shipped via DAO or Bring.
For more information on shipping and tracking, please see our tracking guide.
You can choose from the following payment methods on our website:
Dankort, credit card, Visa, Visa electron, PayPal or bank-to-bank transfer.
Your order will be processed only after we have received the payment.
If you pay via bank transfer, you will be required to pay within a limited time-frame.
Payment received after this date will be automatically cancelled and refunded, which might affect your order as well.
In our experience, it can take up to 3 menstrual cycles to become entirely comfortable using the OrganiCup.
Therefore, we offer a Satisfaction Guarantee in case you are still not satisfied after 90 days.
Our Satisfaction Guarantee allows you to receive a free size exchange and/or a full refund of the product (excl. shipping cost and handling fee).
Our Satisfaction Guarantee is subject to these terms and conditions:
The Satisfaction Guarantee only applies to the following products: OrganiCup size A and OrganiCup size B.
You may claim the Satisfaction Guarantee 90 days after the purchase date.
You are only entitled to 1 size-exchange and 1 refund per order.
The Satisfaction Guarantee is valid 1 year from the purchase date.
The Satisfaction Guarantee is only valid if you have purchased the OrganiCup directly from us or from any of our retailers. It is required that you provide proof of purchase.
If you claim the guarantee, you are required to return your items to the following address:
Ryesgade 23, 2. sal.
København N 2200
Our decision on all matters relating to the Satisfaction Guarantee is final. We reserve the right to change these terms and conditions or discontinue the Guarantee at any time. If we discontinue the Guarantee we will still process all eligible purchases made prior to the Guarantee being discontinued.
In order to claim the Satisfaction Guarantee, you must fill out the following form and send it to firstname.lastname@example.org:
Order number/copy of receipt:
The reason that you’re claiming the guarantee:
Exchanges and refunds
Your refund will be credited to the credit card/bank account used to place the order. We do not do refunds to any other card than the one used to place the order. Refunds on goods bought by credit card must be re-credited to that same credit card. They also can’t be made in cash or transferred to a third party.
We will not refund any shipping costs/import tax incurred by you in receiving a product; the prices shown on our website don’t include local taxes, import fees, and VATs. We are not able to refund you for these charges.
If you purchased a product in conjunction with a promotion, we will deduct the value of that promotion from any refund we pay to you under the guarantee.
OrganiCup can easily be used with an IUD, but we recommend consulting your doctor prior to use and thoroughly reading our in-depth article on the matter: “IUD and the menstrual cup”
To our, and our consultants knowledge, there’s no scientific evidence that show that a menstrual cup can interfere with a fitted IUD or dislocate it.
OrganiCup cannot be held responsible for any kind of IUD errors or failings, including dislodgement, and do not offer any kind of compensation in such case.
Win our accesory products-raffle:
Eligibility: Open only to legal residents of the all countries defined in the dropdown list provided on our checkout page. Subject to all applicable federal, state and local laws and regulations. Participation constitutes entrant’s full and unconditional agreement to these Official Rules and Sponsor’s and Administrator’s decisions, which are final and binding in all matters related to the Promotion. Winning a prize is contingent upon fulfilling all requirements set forth herein. Additionally, all participants expressly consent to receiving promotional marketing material thereafter. Information on opting out and objection to such is available at organicup.com/privacy-policy.
How to enter: Primary method of entry is to be found on organicup.com in the form of a submission form provided by sleeknote.com. You will only be able to enter once and will participate in the raffle as long as you are present in our newsletter list.
Timing: Our “Win our accessory bundle” raffle is a monthly selection, with one bundle (1 x OrganiWash & 1 x OrganiWipes) to be won amongst all participants.
Selection: Winners are selected randomly from the pool of all participants that entered the raffle. Selection will happen in first monday of the next month.
Notification and delivery of prize: Winners will be contacted in the first two weeks after the raffle of the previous months ended via the email they provided upon entering the raffle. Winners will have to provide a valid shipping address in order to receive the bundle, which will be delivered by a carrier of OrganiCup’s choice under delivery terms decided upon by OrganiCup within reasonable parameters.
General: Any product won through a raffle is not eligible for refund or replacement. Upon receiving the products the winner submits her/his personal information to OrganiCup to be used as any other customer’s information at the discretion of OrganiCup.