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Add a little extra to your order?

OrganiWash

The ultimate 2-in-1 cleanser (75ml): use it to cleanse your cup before insertion/after removal and as a pH-balanced intimate wash for your body.

OrganiWash perfume free intime hygiene wash
DKK 49,00

OrganiWipes

For cleaning OrganiCup on occasions without access to clean water and for sanitizing the cup between periods. Contains 10 wipes.

DKK 39,00
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TROUBLESHOOTING

What are you having trouble with?

Gently grip the base of the cup (not the stem), and rotate it to make it unfold
Inserting the cup
When removing your menstrual cup, pull slightly on the stem while using your abdominal muscles to push the OrganiCup downwards until you can reach the base.
Removing the cup
Once you have removed your menstrual cup, you should empty the collected fluid into the toilet or sink
The cup leaks
In comparison to a tampon, the menstrual cup should be placed lower in the vaginal canal
I find the cup uncomfortable

INSERTING THE CUP

 

Inserting a menstrual cup properly can take some time, patience and practice. Here’s a few tips to help make the cup unfold successfully:

  • Use lubricant. Try using water or water-based lubricant to make insertion easier.
  • Find a fold. A new folding method might just do the trick! Experiment with different folding methods until you find the one that works best for you.
  • Slowly push it upwards. If you’re having difficulties handling the cup. Try and let the OrganiCup pop open just inside the vaginal opening and slowly push the cup upwards.
  • Check the vacuum. Make sure there are no folds in the cup by running your finger around the bottom of the cup. Give the stem a little wiggle and pull it slightly downwards, if there is resistance the vacuum has been formed.
  • Squeeze or twist. Try gently squeezing or twisting the bottom of the cup to help force the cup to pop open.

Everyone’s anatomy is unique, so getting the cup to unfold correctly will require more practice for some than others – take your time and experiment with different angles and positions until you get it right.

If you feel discomfort when inserting the OrganiCup don’t force it, but take a break, relax and try again later. To make insertion easier, we suggest you try the following:

  • Use lubricant. Use water or water-based lubricant to make insertion easier.

  • Relax. Remember to relax your entire body – even your jaw! If your muscles are tense, insertion will be more difficult.

  • Try a new position. Find a comfortable position to insert the cup – try squatting, lying down or putting one leg up on the toilet to widen the vaginal opening and make insertion easier.

  • Try a new fold. Try out different folds and insertion methods to see which one works best for your. We recommend the ‘punch-down’ fold. This fold makes the cup more rigid, smaller and gives the cup a pointed tip – making it easier to insert.


If the OrganiCup has been placed beside your cervix instead of underneath, it will cause immediate discomfort. If this happens, remove the cup and reinsert, making sure to place it below the cervix instead.

Don’t worry, we will explain it to you!

Your anatomy is unique and different from everyone else’s – so is the insertion process.

Maybe you will master the technique after a single try, but learning how to insert a menstrual cup correctly can take time, patience and practice.

You will need to experiment with different folding methods and body positions.

If you are having trouble, don’t be discouraged! Try to see it as a learning process – through trial and error you will learn more about your anatomy and period.

For detailed and in-depth instructions on how to use the OrganiCup, we recommend that you check out our how-to guide and our instructional video here.

REMOVING THE CUP

 

If you are having issues removing the OrganiCup, take some deep breaths and try to relax as much as possible. If you get frustrated or stressed, your muscles will tense up, making removal more difficult.

Remember the OrganiCup cannot get stuck inside the vagina. If you are having difficulties reaching the base or stem of the cup, we recommend that you try the following:

  • Relax. Relax your body, and try to remove the cup while you sit in squat position.
  • Sit on the toilet. Sit down on the toilet seat and try to reach the stem or base of the cup.
  • Use your muscles. Push downwards with your muscles, like when you are making a bowel movement, while trying to reach for the base of the OrganiCup.
  • Wait. Wait at least an hour after waking up before you try to remove your OrganiCup, as gravity will often help move the cup lower.
  • Use your index finger. lf you are still unable to reach the base of your cup, slide your index finger as high as possible up beside the cup and break the vacuum by clenching the cup with your index finger and thumb. 
    When you reach the base of the OrganiCup, grasp it tightly with your index finger and thumb and pinch it to release the suction seal. Then wiggle it back and forth and gently pull it out.

Removing your OrganiCup can be messy if you don’t know how to do it correctly. Here are our best tips for a clean and easy removal:

  • Release the suction seal. One of the most important things is to start by releasing the suction seal. This is done by pinching the base of the cup carefully. This will provide more control and a better grip for wiggling the cup out.
  • Grasp the base. Avoid only pulling the stem – not only will this be uncomfortable, it will also not provide you enough control of the cup. You need to grasp onto the base of the cup and carefully wiggle the cup out. 
  • Sit on the toilet. To lessen or avoid spillage when removing the cup, we recommend sitting on the toilet, as the contents of the cup will then go directly into the toilet.
  • Empty more frequently. If the cup is full or close to being full, you are more likely to experience overflow or spillage upon removal. Empty your cup a little earlier than you need to.

The cup leaks

 

A correctly inserted and correctly sized cup should mean no leaks (as long as it isn’t full). However, it is completely normal to experience leakage during the first few cycles, as you get to know your cup and flow. Therefore, we recommend you wear a panty liner in the beginning as it can take 1-3 cycles to get the hang of it.

The two most common reasons your cup might be leaking are: it hasn’t opened up properly, or that it is positioned incorrectly.

There are several tips to get your cup working leak-free:

  • Try different folding methods. Try different folds and insertion methods to see which one works best for your. We recommend the ‘punch-down’ fold.

  • Position differently. Try inserting the cup higher in the vaginal canal. You can use your finger to press on the bottom of the cup to move it higher up.

  • Check the vacuum. Make sure there are no folds in the cup by running your finger around its body. Give the stem a little wiggle and pull it gently downwards, if there is resistance the suction seal has been formed.

  • Unclog air holes. The air holes may be clogged, which may prevent the suction seal to form and protect you properly. Clean the air holes with a small brush or fill the cup with warm water, put the palm of your hand on top of the cup covering it completely and squeeze the base until the water escapes through the air holes, unblocking them in the process.

  • Locate your cervix. The cup needs to be placed below your cervix. Your cervix isn’t necessarily located at the top of your vaginal canal. It can be positioned at an angle or to the side. It can also move higher and lower during your menstrual cycle. To locate your cervix, feel for a slightly firmer and round area of tissue (some say it feels similar to the tip of nose).

  • Remove excess blood. If you’re experiencing spotting, it could be due to excess blood left in the vagina. To remove any excess menstrual blood, simply run your finger along the edge of the cup after insertion.


If none of the above solves your issue, you might need another size. A cup that is too small is not going to seal properly and a cup that is too big might not unfold properly. If you think the cup is too large/small, send us an email, and we will exchange your cup for a new size.

The OrganiCup will help you learn about your menstrual flow and anatomy. It’s very common for your body and flow to undergo unnoticed changes during the duration of your cycle. You might find that you have a heavier flow in the beginning of your period.

We recommend the following tips to avoid leakage in the beginning of your period:

  • Empty more often. Try emptying the cup more often in the beginning of your period when your flow is heavier.

  • Place it lower. Try placing the cup slightly lower than usual in the first days of your period, as the leakage might be caused by your cervix hanging lower and dipping into the cup – causing it to overflow.

  • Try different positions. Experiment with a different positioning than you’re used to, as your cervix can move or tilt during the different stages of your menstrual cycle.

I FIND THE CUP UNCOMFORTABLE

 

Many users decide to cut the stem of their OrganiCup shorter or remove it entirely.

As everybody’s anatomy is different some will experience that the stem is too long. If the stem is poking outside of the vagina, it can cause irritation and uncomfort for some.

If you still feel irritation or pain after cutting the stem shorter, some users claim that rounding the new tip with nail-clippers or a metal file can solve this.

When inserted correctly, your OrganiCup should not cause any discomfort. Note that your body isn’t used to the vacuum, and it can take a few cycles before you adjust entirely to wearing the cup. Here’s a few tips for solving discomfort:

  • Please check and see if you have inserted the cup too high. If the OrganiCup has been placed beside your cervix instead of underneath, it will cause immediate discomfort. If this happens, remove the cup and reinsert, making sure to place it beneath the cervix instead.

  • Try to rotate the cup after insertion. You can do this by pinching the bottom of the cup and then rotate it, or you slide your finger along the rim of the cup after insertion. If you feel any “folds” in the cup, it hasn’t opened up properly.

  • Ensure you have the right size. If your cup isn’t the right size, you will most likely be able to feel it when using it which will cause discomfort. In this case, please get in touch and we will make sure to exchange your cup for the right size.

Watch Our in-depth instructional video

GET IN TOUCH

CONTACT US

If you’re still not finding answers to your issue or you keep having cup trouble, please don’t hesitate to get in touch!