×

Add a little extra to your order?

OrganiWash

The ultimate 2-in-1 cleanser: use it to cleanse your cup before insertion/after removal and as a pH-balanced intimate wash for your body.

OrganiWash perfume free intime hygiene wash

Out of stock

OrganiWipes

For cleaning OrganiCup on occasions without access to clean water and for sanitising the cup between periods. OrganiWipes are perfume-free, made from organic cotton, vegan and Allergy-Certified™ Contains 10 wipes.

DKK 39,00
Select language
×

THE ORGANICUP

FAQ/HELP

FAQ/HELP

A curated list of the most commonly asked questions. 

FAQ

CATEGORIES

Orders & Shipping
Cup Help
Cup Questions
Safety, Hygiene and Care
Wholesale and Partnerships
Contact and Company Details

Orders & shipping 

Questions regarding your order & shipment.

If you have placed an order and chosen tracked delivery, you will be able to track your parcel on its way to you.

If you have chosen the untracked delivery method, it’s unfortunately not possible to track your parcel. If the delivery time exceeds the estimated time frame, please get in touch with us at: support@organicup.com.

DHL tracking:

Once your parcel has shipped from the warehouse, you will receive an email containing a tracking link and a tracking number. Please note that it might take 1-2 working days before any tracking information is available.

The tracking link in the email will provide DHL’s latest update on your parcel.

In case DHL has transferred your parcel to the postal service in your country, you must then refer to the tracking site of the country of destination, and enter the tracking number found in the email (example: RX000000000DE).

It is important to check the tracking of your country of destination, as your parcel might be available for pick-up or returned to us.

UPS tracking (US/Canada customers):

Once your parcel has shipped from the warehouse, you will receive an email containing a UPS tracking number. Please note that it might take 1-2 working days before any tracking information is available.

Use this tracking number to check the status of your parcel via UPS.com (https://www.ups.com/WebTracking/track?loc=en_US).

BRING/DAO tracking (Customers from Denmark):

Once your parcel has been shipped from the warehouse, you will receive an email containing all necessary tracking information.

Your estimated delivery date is in the order confirmation email you have received – please allow until this date for your order to arrive. It’s also worth checking if there are any local delays in your area.

You will able to follow your order if it’s been sent with a traceable service. Please refer to the tracking site of the postal service that delivers mail in your country, if it has been transferred to a local postal service by DHL. Simply enter the tracking number that you have received in your shipping email.

If your estimated delivery date has passed and you haven’t received your order, please email us at support@organicup.com.

You can make changes to an order for approximately 30 minutes from the time you placed it. If you need to change or cancel your OrganiCup order 30 minutes after it has been placed, don’t worry. Our hassle-free return policy means it’s always easy to return a purchase.

Our delivery times depend on the chosen delivery method and country of destination, and are as follows:

Denmark: DAO 365 home delivery with tracking: 1-2 work days
Denmark: Bring pick-up point with tracking: 1-2 work days

Within Europe (excl. non-EU countries): Express with tracking: 1-2 work days
Within Europe (excl. non-EU countries): Priority with tracking: 2-7 work days 
Within Europe (excl. non-EU countries): Non-Priority without tracking: 6-21 work days

Outside Europe: Express with tracking: 1-3 work days
Outside Europe: Priority with tracking: 2-9 work days
Outside Europe: Non-Priority without tracking: 6-30 work days

All orders outside Scandinavia are dispatched via DHL. Orders inside Scandinavia are dispatched via PostNord.
Orders made before 2:00 P.M., will usually dispatch on that same day.

MONEY BACK SATISFACTION GUARANTEES

To ensure customer satisfaction, and because we’re so confident that you will be happy with your OrganiCup, we offer a 90-day money-back guarantee. If you are not 100% satisfied, return the product for a 100% refund.

Our Money Back, Satisfaction Guarantees, are subject to these Terms and Conditions:

Product means any of the following: OrganiCup size A or OrganiCup size B

You, your, yours means you, if you:

have purchased a Product directly from us or through any of our retailers; and
make a claim for the money back guarantee within 90 days of that purchase date.
You agree that these Terms and Conditions apply to a claim for the Guarantee.

CLAIMING THE GUARANTEE

You may only claim the Guarantee within 90 days of the date that you purchased the Product.
To claim the Guarantee, you need to contact us by email at support@organicup.com
You must provide us with the following information to validate your claim:

your name;
purchase details; order number
the reason that you’re claiming the Guarantee.
Any charges that you incur in contacting us about the Guarantee are your responsibility.

We’re providing you with this Guarantee because we stand behind our product and know that you’ll be satisfied with it. But if for some reason the OrganiCup is not for you, then you’ll get your money back.

EXCHANGE AND REFUNDS

If you claim under the Guarantee you can choose to exchange your Product for an alternative size instead of receiving a full refund of the purchase price. You’ll either be issued with an alternative size product or you’ll receive the full refund.
Your refund will be credited to the credit card that you used to purchase the Product. If you used a payment method other than credit card to purchase the Product, the refund will be paid into your nominated bank account by electronic funds transfer; and
We will not refund any freight charges incurred by you in in receiving a Product. Please allow 5-10 days from the date that we accept the claim for us to pay you the refund.
If you purchased a Product in conjunction with a cash-back or voucher promotion, we will deduct the value of that promotion from any refund we pay to you under the Guarantee.

CUP HELP

Questions regarding the use of OrganiCup.

Inserting a menstrual cup properly can take quite some time, patience and practice. We recommend that you try a few different folds until you find the fold that works best for you. Remember to use water or water based lubricant to make insertion easier. Also make sure to check our guide on how to use a menstrual cup.

A good tip is to try and let the OrganiCup pop open just inside the vaginal opening and slowly push the cup up until it falls into position. When in place, try to pull the stem a bit, if you feel some resistance, the vacuum has been created and the cup has been placed successfully!

Take the cup for a walk – if it feels uncomfortable or you can still feel it inside, push the cup up a bit higher till you don’t feel it any longer. If you find the stem uncomfortable after a couple of tries, you can cut it shorter; some remove the stem completely.

We advise you to wait with cutting off the stem until you are confident with removing the cup.

Those with a strong pelvic floor muscle or high cervix might experience that the cup naturally finds its own optimal position after insertion. Some find that the ideal position for the cup will be high in the vaginal canal which is totally fine, however, removal may take more practice.

If you are still having issues with inserting your OrganiCup, please contact us at support@organicup.com.

If you are having issues removing the OrganiCup, take a deep breath and try to relax. If you get frustrated or stressed, your muscles will tense up, making removal more difficult.

Remember the OrganiCup cannot get stuck or disappear inside the vagina, but it can move up slightly. If you are having difficulties reaching the base or stem of the cup, we recommend that you try the following:

  • Relax your body, and try to remove the cup while you sit in squat position.
  • Sit down on the toilet seat and try to reach the stem or base of the cup.
  • Push downwards with your abdominal muscles, like when you are making a bowel movement, while trying to reach for the base of the cup.
  • lf you are still unable to reach the base of your cup with your index finger and thumb to break the suction seal, slide your index finger as high as possible up beside the cup.

When you reach the base of the OrganiCup, grasp it tightly with your index finger and thumb and pinch it to release the vacuum seal. Then wiggle it back and forth and gently pull it out.

If your OrganiCup is leaking, it may have not been correctly inserted.
There can be various reasons for leakage:

OrganiCup didn’t open properly
Clench your pelvic floor muscles after inserting the cup to help release it and create the vacuum seal. You should also try to pinch the bottom of the cup, twist it back and forth and run your finger around the upper edge to check if it has opened properly.

Spotting from excess menstrual blood left in the vagina
After insertion, simply run your finger along the edge of the cup to remove any excess menstrual blood.

Inserting OrganiCup from the wrong angle
Make sure to insert your OrganiCup at a 45-degree angle pointing towards your spine, as this will be the most common and natural shape of your vaginal canal.

Leakage due to improper positioning
OrganiCup should be placed a bit lower than a regular tampon. The base of the OrganiCup should sit about 1 centimetre above the vaginal opening.

The air holes are clogged
Ensure that the 4 small airholes along the rim of your OrganiCup has not been clogged, as this may prevent a good seal. To clear the holes:

  • Clean the air holes with a small brush
  • Fill your OrganiCup with warm water, put the palm of your hand on top of the cup covering it completely and squeeze the base until the water escapes through the air holes, unblocking them in the process.

It is important that you’re using a cup in a size that fits you, and it’s important that the cup sits in a position that is right for you. It can take a while for the body to get used to the sensation of a vacuum inside of the vaginal canal, and it’s very normal for a cervix to “dip” or sit lower during certain days of your cycle.

This can be the cause for some women to leak, since the cervix dips into the cup and causes overflow, but it’s no cause for concern. Try to place the cup a bit lower to make sure that the cervix does not cause your cup to leak.

If you feel discomfort when wearing it, and not when you’re not having it inserted, there can be several reasons for this:  

Maybe the positioning / placement isn’t entirely optimal for you, and you’ll have to place it at an angle/higher/lower.  Maybe your body is just getting used to the cup still. 

Maybe the size is not right for you, but you would most likely feel this by feeling on the bottom of the cup, and seeing if it was unfolded entirely, without any folds or dents – if it isn’t, it will not be comfortable.

Maybe you accidentally scratch yourself or irritate the inside of the vagina when inserting / removing the cup, or the stem could be poking the outside of the vagina – in which case you’ll need to shorten the stem.

When inserted correctly, your OrganiCup should not cause any discomfort. Also check and see if you have inserted the cup too high. If the OrganiCup has been placed beside your cervix instead of underneath, it will cause immediate discomfort. If this happens, remove the cup and reinsert, making sure to place it beneath the cervix instead.

Cup questions

 

General questions regarding OrganiCup.

OrganiCup is available in two sizes

Size A: For those who have not given birth vaginally

Size B: For those who have given birth vaginally

The difference between size A and B is very small (size A is 0,4 cm smaller than size B) but still it is very important to use the proper size to prevent leakage.

The vagina is 100% unique to the individual and the cup will never be a ‘one size fits all’ product. Therefore, we have chosen before and after vaginal birth as the primary factor because even if you might not notice a difference after having given birth vaginally things have changed and your vagina will probably not return completely to its pre-birth shape, which is completely fine

Read our size guide here

Yes, if you are a virgin you can still use the OrganiCup. In fact, you can start using a menstrual cup as soon as you get your period. Although there is no age limit; it does however require that you are comfortable with your body and period. Virgins and young girls’ vaginal muscles tend to be tighter, which can make insertion a bit more difficult. Therefore, you might want to practice in the beginning. If it feels uncomfortable don’t force it, but take a break, relax and try again later.

Will my hymen stay intact?

You might have grown up believing that the hymen can “rip” or “break” during sexual intercourse or inserting a menstrual cup. This is not the case with the hymen as it has been widely misunderstood until recently.

The Hymen is actually made up of tissue that will gradually be worn away with time. During the early years, the hymen thins and widens as a result of athletics, self-exploration and other activities – even activities as simple as walking.

Click here for more information about virginity, the hymen and the use of a menstrual cup.

OrganiCup should be emptied every 8-12 hours.

In the beginning, we recommend that you empty it more frequently while you are getting to know your cup and flow.

OrganiCup can contain 3 times as much as an XL tampon, so usually it can be worn for long periods of time.

OrganiCup works really well for women with heavy periods or menorrhagia, since it can contain 3 times more than a XL tampon.

In the beginning while you’re getting to know your cup and flow, we recommend you empty the cup more frequently to see how quickly it fills up. If you have a heavier flow, you might have to empty your cup more often than twice a day.

Prolapse:

Since the degree of prolapse can vary greatly, we advise you to talk to your gynaecologist whether the OrganiCup will be applicable for you or not.

Tilted uterus:

Most women with a retroverted / tilted uterus can use the OrganiCup, however, it may be a bit more difficult for you to find the optimal position for it once inserted. Therefore, we recommend that you use a pad the first couple of times until you’re certain to have found the best position for the OrganiCup.

Some women will not be able to use the OrganiCup with a retroverted / tilted uterus. If you are experiencing issues with leakage or discomfort, please contact us at support@organicup.com.

If I lay down or do a handstand, will the blood in the menstrual cup flow back into my uterus?

No, it’s very unlikely that the blood collected in the menstrual cup will flow back into your uterus – even if you’re upside down.

You may have noticed the relatively thick consistency of the flow so it doesn’t slosh around inside you, it simply stays in the cup.

So you can lay down or do a handstand without a worry.

First of all, the cup can’t disappear inside you, but it can move up slightly.

The menstrual cup can’t get lost in the vagina; it will ultimately slip down by force of gravity.

If you have problems reaching the cup, the first thing to do is relax and breathe. If the menstrual cup has worked its way higher inside the vagina, it’s important to relax the muscles as tensing up will only make removing it more difficult.

Try squatting and use your abdominal muscles to push the cup downwards until you can reach the stem of the cup. Pull down gently on the stem until you can reach the bottom of the cup and grasp it with your fingers and pinch it to release the suction, and gently ease it out.

You definitely can! OrganiCup is fantastic if you have an active lifestyle as the cup can contain more than 3 times as much as an XL tampon! So you can swim, run, do yoga, scuba dive without a worry. 

The soft material of the cup is bendable so once it’s positioned correctly you won’t feel a thing – giving you comfortable and leak-free period protection for up to 12 hours at the time.

OrganiCup should not be worn during penetrative sexual intercourse, and cannot be used as a method of contraception.

However, OrganiCup does have some intimacy benefits. When wearing OrganiCup, you will benefit from having no tampon strings, meaning you can sleep naked at night.

Also, OrganiCup is so discreet and convenient that you can enjoy oral sex with your partner.

Absolutely! When using OrganiCup, you don’t have to change your period product every 2-3 hours throughout the day, which can make traveling and especially backpacking much more easy and convenient for you. You only have to change your cup a couple of times a day.

The most asked question when it comes to using OrganiCup while traveling is “what to do when you haven’t got access to clean water or a bathroom?”

Answer: When cleaning the OrganiCup between uses, you must clean it with cold running tap water, but if you’re traveling the most rural parts of Vietnam, make sure to bring some bottled water with you or bring an OrganiWipe with you to disinfect your cup. If you don’t have either, you can simply wipe it clean with toilet paper and clean it when you get access to a bathroom or clean running water.

Yes, no problem! 

The menstrual cup doesn’t collect your urine. 

The cup is inserted into the vagina and your urine comes from the urethra so the two do not interfere and you don’t have to remove the cup when you pee.

Unlike tampons, which have a string that can end up soaking up unwanted fluids, you can go to the bathroom without a worry.

Safety, hygiene and care

Questions regarding safety, hygiene and how to take care of the OrganiCup.

During menstruation, you must simply rinse your OrganiCup with water when you empty the cup and before reinsertion. You don’t need to sterilise your cup between uses while on your period.

You will need to sterilise your OrganiCup after your period:

  • In a pot, boil the OrganiCup in water for 5-7 minutes.

If you don’t have access to boiling water:

  • Use OrganiWipes, which are made specifically for disinfecting your cup when you don’t have access to boiling water.

How do I remove staining/discolouration from my OrganiCup?
Discolouration of your OrganiCup is due to the residual build-up and it is very normal. However, it is possible to make it look “as new” again with the following steps:

  • Buy some hydrogen peroxide 2% either online or in your local pharmacy/drugstore
  • In a bowl, mix 1/2 water and 1/2 hydrogen peroxide. Submerge the cup and leave it overnight in the mixture.

This should make your cup appear almost as new. Just remember to clean it thoroughly before use!

For additional tips and tricks on how to remove staining/discolouration click here.

When cleaning the OrganiCup between uses, you must clean it with cold running tap water.

If you’re traveling and do not have access to clean running water for longer periods of time, make sure to bring some bottled water with you or use a disinfecting wipe such as an OrganiWipe.


If you don’t have either, you can simply wipe it clean with toilet paper and clean it once you have access to a bathroom.

The menstrual cup is reusable for years. After a while of usage, the cup might get slightly stained or discolored – and that’s completely fine. Even if you replace your cup every third year, you’ll be spending way less money than you would on disposable period products and you’ll save the environment for a great deal of waste!

A question we get a lot! That’s why we have consulted with several gynecologist on the subject, and the short answer is: yes! However, as with any other gynecological concern, we recommend that you consult with your doctor before starting to use a menstrual cup with an IUD.
Many OrganiCup users already use both OrganiCup and IUD (coil). However, there has been cases where an IUD has become dislocated, most likely due to usage issues or anatomical circumstances.

Moreover, 5% of IUD (coil) will get naturally rejected by the body within the first 3 months after the device has been inserted.

Should you decide to use OrganiCup in conjunction with your IUD (coil), we recommend that you;

  • Wait at least 2 full cycles after the IUD (coil) has been inserted before you start using the OrganiCup. This will give your IUD (coil) plenty of time to settle.
  • Ensure that you break the vacuum seal before removing the OrganiCup.
  • Place the OrganiCup near the vaginal opening and as low as possible. You can also ask your gynaecologist to shorten the IUD string for you

Learn more about using a menstrual cup with an IUD.

OrganiCup is made of 100% FDA approved medical grade silicone.

OrganiCup is currently made in China, OrganiWash is made in Denmark and OrganiWipes are made in Finland.
 
We are aware, that for some people China has a bad reputation. However, just like anywhere in the world, there are both “good” and “bad” manufacturers in China. OrganiCup is made at a top grade facility that is audited regularly to make sure they meet our quality and CSR requirements.

OrganiCup is manufactured in compliance with the quality management requirements of ISO 9001:2008 and we’ve actually produced OrganiCup at the same facility since our founding in 2012.
 

The OrganiCup is made from 100% medical grade silicone, and is completely safe to wear inside the body.

Medical grade silicones are tested for bio compatibility and are appropriate to be used for medical applications. 

Our medical grade silicone is in compliance with US Pharmacopoeia XXII Class VI (safe to be used inside the body for <29 days) and 21 CFR 177.2600. 

Further more, OrganiCup is certified hypoallergenic and toxin-free with Allergy Certified™ (AC104, AC223, AC382) and certified vegan with the Vegan Society (Member no. 024025).

Menstrual cups are not classified as medical devices in the EU, however the OrganiCup material meets EU bio compatibility standards and is tested according to select ISO 10993.

Yes! OrganiCup is certified with the Vegan Society and we can assue you, we do not test on animals.

TSS is a rare but serious illness caused by Staphylococcus aureus, a bacteria often found on the skin and inside the nose and vagina. 

TSS has been associated with individuals who have used intra- vaginal contraceptive devices, menstrual cups and tampons. To reduce your risk of developing TSS make sure you clean and use OrganiCup according to our instructions. 

The symptoms of TSS are sudden fever, dizziness, vomiting, diarrhoea, fainting, a rash that looks like a sunburn, or in advanced stages, scaly skin. TSS can appear during the menstrual period or some days later. If you experience any of the symptoms, remove your cup and seek medical advice immediately.

If you experience any of the following symptoms, remove your OrganiCup and seek medical advice immediately.

  • Acute High fever
  • vomiting, diarrhea
  • dizziness
  • a skin rash that looks like sunburn
  • muscular aches
  • headaches
  • a sore throat
  • red eyes
  • fainting

We recommend the following steps to reduce your risk of developing TSS:

  • Sterilise your OrganiCup before using it for the first time. Remove your OrganiCup every 8-12 hours during your period and wash it thoroughly before reinserting
  • Do not use the OrganiCup or any internal vaginal devices if you have previously been diagnosed with TSS
  • Wash your hands with soap every time you handle the OrganiCup

If you have more questions concerning TSS, please contact us at support@organicup.com.

Wholesale and partnerships 

Click here to email us about any wholesale, partnership or press inquiry.

CONTACT AND COMPANY DETAILS 

OrganiCup ApS
Ryesgade 23, 2nd floor
2200 Copenhagen
Denmark

VAT NO: DK34687692
support@organicup.com
Tel +45 3841 2500

Be the first to know:
Subscribe to get special offers, tips & tricks. It’s all goooood.

Get the inside scoop: