MONEY BACK SATISFACTION GUARANTEES
To ensure customer satisfaction, and because we’re so confident that you will be happy with your OrganiCup, we offer a 90-day money-back guarantee. If you are not 100% satisfied, return the product for a 100% refund.
Our Money Back, Satisfaction Guarantees, are subject to these Terms and Conditions:
Product means any of the following: OrganiCup size A or OrganiCup size B
You, your, yours means you, if you:
have purchased a Product directly from us or through any of our retailers; and
make a claim for the money back guarantee within 90 days of that purchase date.
You agree that these Terms and Conditions apply to a claim for the Guarantee.
CLAIMING THE GUARANTEE
You may only claim the Guarantee within 90 days of the date that you purchased the Product.
To claim the Guarantee, you need to contact us by email at email@example.com
You must provide us with the following information to validate your claim:
purchase details; order number
the reason that you’re claiming the Guarantee.
Any charges that you incur in contacting us about the Guarantee are your responsibility.
We’re providing you with this Guarantee because we stand behind our product and know that you’ll be satisfied with it. But if for some reason the OrganiCup is not for you, then you’ll get your money back.
EXCHANGE AND REFUNDS
If you claim under the Guarantee you can choose to exchange your Product for an alternative size instead of receiving a full refund of the purchase price. You’ll either be issued with an alternative size product or you’ll receive the full refund.
Your refund will be credited to the credit card that you used to purchase the Product. If you used a payment method other than credit card to purchase the Product, the refund will be paid into your nominated bank account by electronic funds transfer; and
We will not refund any freight charges incurred by you in in receiving a Product. Please allow 5-10 days from the date that we accept the claim for us to pay you the refund.
If you purchased a Product in conjunction with a cash-back or voucher promotion, we will deduct the value of that promotion from any refund we pay to you under the Guarantee.