Since I tried it quite an amount of time (almost 3 month) but it didn't work for me, I reached out to the customer service on December 21. It was simply uncomfortable. Maria replied on December 28:
"I am sorry to hear that the OrganiCup isn't working out for you. If you wish to try another size or need some advice to get it to work, please let me know, and I'd be more than happy to help.
I have now refunded your money, please allow up to four days for the money to show up in your bank account. I hope this is satisfactory to you. Have a lovely day and please don't hesitate to get back to me, if you require further assistance"
Two weeks later I replied asking where "the refunded money showing up 4 days later" was. I checked all my bank accounts (and Paypal I paid with) then and today. Ever since no reply (or pay-back) and I highly fear that they will delete this review since it's showing their true face: Organicup can be valuable, but is not for everyone. Their customer service DOES NOT work and I am really unhappy since those four days are over for 56 days -> almost 2 month. This is an amount of time I do feel like is incredibly disrespectful toward me as an actual embarrassed customer and has no excuse for. I actually did consider to try out the other size of the cup just as offered in the mail but I really don't feel like feeding that company more money. I do not respected at all.
Since sometimes the Customer Service seems to reply here - last chance, dear Organicup, to reach out to me to fix this - my order ID is 111149, I am from Germany. Unbelievable. I am very unhappy. My main reason I bought this cup and not another one, was your guarantee since if you spend €28,25 and it's not for you it's a lot for a student. Even with my embarassment I do consider to write more reviews on platforms you can't delete and control to warn people with my best intention if I still don't get a reply upon my request within 1 more month.