We appreciate the feedback, and I am sorry to hear that the OrganiCup is not working out for you.
Removal can be difficult - some will find it a piece of cake, but as we're all unique, others will require quite a bit of practice to get the hang of it properly. Did you watch out instructional video & Help Section? I think you would find some helpful information! The most crucial tip is to try to relax as much as possible. If you get frustrated or stressed, your muscles will tense up, making removal much more difficult.
Please keep in mind, that we always encourage new users to give the cup a chance for at least 3 period cycles - especially if you've never tried a menstrual cup before. It's a new concept which takes some getting used to.
If you'd like some personal guidance, you can write me a message via firstname.lastname@example.org
, and I will happily have a little chat with you to see if we can make things work better for you.
If you'd rather prefer a refund or try out a different size, also send us an email, and we will sort things out. Remember - we have a satisfaction guarantee in case you are not satisfied after trying the cup for 3 period cycles.
Maria from OrganiCup